A Chinese Au pair complained about Expert Au pair Agency

fangschmitz · 发表于 2010-4-9 11:01:44

转发

I am from China who have been an au pair in America for 3 months. During my time period in U.S.A, Expert Au Pair Agency gave me a horriable experience while besides that I have good memory with this country. In the end, the host family while we have conflit concern my safety and paid half of my ticket back to my country. Mark Gaulter just made a phone call after the host family terminated the contract and told me they wouldnot give me any placement, no any refund of my deposit and laughed to say that I have to leave the country in 15 days. They donot need any investigation as the host family lives in a supper rich area in Florida .

I cried heavily and desperately after that . After I informed that to host family and agency . Mark Gaulter replyed me personally that I run off the duty just want to attend a party and I am foolish to expect the agency to give me another placement. That is all.
During the au pair life in that rich area, I feel I was in a lower class while no one is sincere with me and was commented as foolish before I was back to my country.

I took my personal stuff with the help of warm people,appreciate the nice people offer me free accomadation and food in the last 2 weeks in U.S.A while I gave some tips back to them ; offer me transportation to get my personal stuff, back mobil phone and go to the airport; book the ticket with the help with host family and finally leave the country while the agency just disappear.

I have reported this to the U.S. government and do not know if I could charge the racial discrimination. It is very horriable as the agency is a window of many young people who want to see and know America while exhausted and hurt in the end.
I am from China who have been an au pair in America for 3 months. During my time period in U.S.A, Expert Au Pair Agency gave me a horriable experience while besides that I have good memory with this country. In the end, the host family while we have conflit concern my safety and paid half of my ticket back to my country. Mark Gaulter just made a phone call after the host family terminated the contract and told me they wouldnot give me any placement, no any refund of my deposit and laughed to say that I have to leave the country in 15 days. They donot need any investigation as the host family lives in a supper rich area
I am from China who have been an au pair in America for 3 months. During my time period in U.S.A, Expert Au Pair Agency gave me a horriable experience while besides that I have good memory with this country. In the end, the host family while we have conflit concern my safety and paid half of my ticket back to my country. Mark Gaulter just made a phone call after the host family terminated the contract and told me they wouldnot give me any placement, no any refund of my deposit and laughed to say that I have to leave the country in 15 days. They donot need any investigation as the host family lives in a supper rich area in Florida .

I cried heavily and desperately after that . After I informed that to host family and agency . Mark Gaulter replyed me personally that I run off the duty just want to attend a party and I am foolish to expect the agency to give me another placement. That is all.
During the au pair life in that rich area, I feel I was in a lower class while no one is sincere with me and was commented as foolish before I was back to my country.

I took my personal stuff with the help of warm people,appreciate the nice people offer me free accomadation and food in the last 2 weeks in U.S.A while I gave some tips back to them ; offer me transportation to get my personal stuff, back mobil phone and go to the airport; book the ticket with the help with host family and finally leave the country while the agency just disappear.

I have reported this to the U.S. government and do not know if I could charge the racial discrimination. It is very horriable as the agency is a window of many young people who want to see and know America while exhausted and hurt in the end. in Florida .

I cried heavily and desperately after that . After I informed that to host family and agency . Mark Gaulter replyed me personally that I run off the duty just want to attend a party and I am foolish to expect the agency to give me another placement. That is all.
During the au pair life in that rich area, I feel I was in a lower class while no one is sincere with me and was commented as foolish before I was back to my country.

I took my personal stuff with the help of warm people,appreciate the nice people offer me free accomadation and food in the last 2 weeks in U.S.A while I gave some tips back to them ; offer me transportation to get my personal stuff, back mobil phone and go to the airport; book the ticket with the help with host family and finally leave the country while the agency just disappear.

I have reported this to the U.S. government and do not know if I could charge the racial discrimination. It is very horriable as the agency is a window of many young people who want to see and know America while exhausted and hurt in the end.

ROGER · 发表于 2015-10-28 10:59:18

我在网上聊了一个家庭，对方就是Expert au pair 中介的，请问这样的话我怎么申请？文中的中国女孩也是通过这个中介，所以是Expert au pair在中国有办事处么？急急急求帮助

ゞ╃莫漓＊; · 发表于 2013-10-30 19:27:10

在说的是哪个机构？名字写的是英语，对应的汉语机构名字是什么？

湘帘 · 发表于 2013-11-1 15:10:44

谢谢，让我看到了另一面，对互惠生更了解了一点~

fangschmitz · 发表于 2010-4-9 11:03:30

Dear "Ex-Au Pair" from China,

We are very sorry to hear you had a bad experience with Expert Au Pair agency.  Matches fail due to various reasons, such as personality conflicts, and are not uncommon - they happen every day.

Sometimes host families have unrealistic expectations of what an au pair's job is and what they can and cannot do.  And, yes, sometimes au pairs have unrealistic expectations of what the cultural exchange program is really all about.  Many au pairs are given the wrong impression, often by the agencies themselves, that their year abroad will consist of exciting travel, interesting college courses and meeting lots of new friends, with a little "babysitting" on the side.  This is unfortunate for au pairs, many who are young, naive woman who sign up eagerly for a year of adventure and fun!

Read our article on  Expectations and Au Pairs and how agencies often add to their own problems by not explaining the program in realistic terms to their prospective customers - both au pairs and host families!

As for your particular situation, it is difficult to comment fully since we are only hearing one side of your rematch problems.  In addition, you are rather vague about what happened exactly, but it sounds like you may have indulged a bit too much "partying" and the host family fired you?

Most host families do not like knowing the person they hired to look after their children is partying all the time, even though it is your time off.  Why?  Well, it says something about your personality - that you are not mature enough or that you might might engage in risky behavior that could lead to unpleasant problems.

In addition, au pairs who party a lot are tired, sleep deprived and often irritable when they report to work the next day.  I don't know if this was your issue with the host family, but you do refer to a conversation you had with Mr. Gaulter, CEO, of Expert Au Pair agency.

I know Mr. Gaulter and I have always found him to be professional and honest in my dealings with him.  If he thought the best decision was for you to return home, I assume that it was based on a careful and thorough assessment of all the events that lead up to your situation, and not based on racial discrimination!

fangschmitz · 发表于 2010-4-9 11:04:54

Cultural Clash!
Good commentary here for this unhappy au pair and any host family reading this! They should keep in mind that many cultures are now just jumping on board the au pair programs and their cultures are very very different, like the Asian countries. Most yooung people from Asia have a very difficult time confronting their host families about incidents that are making them unhappy. They consider the host parents on the same footing as their own parents and you do not talk back or question your parents in Thailand, China and Japan!

So, this au pair just got mad and then, in reaction to this anger, she lashed out by leaving the family and not telling them where she was going until later and sending them a text she was off to a party (and instead of coming home to work with the child). This is why she got fired and was sent home. She made a very bad judgment call here and got burned.

It is a learning experience and all young people go through many of them until they mature and "know better!"

fangschmitz · 发表于 2010-4-9 11:06:09

Thank you for Edina reply my topic against Expert Au Pair.
The first issue is that I am not a party au pair. Miami is more Latin American has class distinction while hispanic nannies are in lower class.My ex-host family quite did their best to treat me equally realizing I am acting a Chinese tutor to their kid for the main duty.
The kid is at pre-school from monday to friday which means the time I can influence on his Chinese ability is on weekend. I have full working schedule on weekend while I am willing to do that. What I can not suffer is when there are guests and family members come home, I was treated just a service . I had my depression on Thanksgiving while the same thing happened on Christmas Eve. I cried for one hour as I carefully picked and wrapped the christmas gifts to the kid while being just treated a service person and in the end I really could do nothing on that, so I went out to friend's party I had said no. I sent the msg to host mom that night that I attended a party. The next morning my friend and his big family asked me to go for vacation to another part of Florida as they insist I have the right to have holidays as other latin nannies. I informed the host family and they said fine.

I didnot bring my cell phone charger and the next day night I sent a mail to the local reprsentive and Kathy telling them what happened and asked if there is necessity to come with me back to island to have a meeting. I never receive the emails back from them.

The family terminated the contract the next 2 days saying it proves I am not happy with them and asked Expert Au pair Agency to find another family to work out or send me back to my country.

Mark Gaulter made that phone call that morning using a shouting attitude, like a state owner , saying I should leave the country in 15 days.
I have connected with another family whose New Zealand Au Pair was found by them working apart from the au pair job. Mark Gaulter immediately removed her from that family and gave a replacement while no refund and no replacement for that family. Right now it is also the one side of that problem .

infinityaupair · 发表于 2010-6-11 02:16:28

以下是Expert Au Pair 的CEO 就这个被送回的AuPair （Wendy）的原因说明。Aupairclearinghouse 的CEO Edina 也如下评价 “This au pair's story is not credible. In addition, she sent in other complaints under her user login, posing as a host family, complaining about Expert Au Pair agency, etc.  We did not post these, since it was clear she was posing as someone else and perhaps creating false scenarios to support her case. ”
供大家参阅。
------------------

CEO of Expert Au Pair, Mark Gaulter, responded to our inquiry about Wendy, the Chinese au pair who was removed from her family and sent home.  Here is his April 8, 2010, reply:

"...we did remove an au pair from her host family in South Florida over the Christmas period.  We attempted to speak to the au pair on Christmas Day but she was could not be reached.  I made contact the next day.

I asked the au pair if she had been mistreated in her employment, and she indicated that she had not.  She told me that she failed to watch the children as agreed on Christmas Eve, without giving notice.  She admitted that she missed work only so she could go to a party (in Fort Myers) to drink.  When the au pair finally did notify her host family that she was safe, which as I understand it was long after she was due to start, she did so only by sending a rather unfortunate text message.

The au pair was unapologetic and insisted that she was entitled to holidays.  We support our au pairs' rights under the law, and of course she was entitled to holidays, but these were outlined in her employment contract.  She is not entitled to holidays that she unilaterally declares should be holidays, without notice.

I was shocked by her behavior, because the vast, vast majority of our au pairs are responsible young adults.  We cannot, in good conscience, offer this au pair as an au pair candidate in the future.  What would have happened if she had started work and then been offered the chance to party?

I explained to the au pair that once she stopped being an au pair, she had only a certain time to leave the United States or to change status.  I wish her well in her future endeavors."

Mark Gaulter
CEO, Expert AuPair
111 Second Avenue NE, Suite 303
St Petersburg, FL 33701
Phone: (727) 388-3472
Fax: (727) 231-8256

lyf121416 · 发表于 2010-6-11 09:30:49

哎呀都是英文好长

dana · 发表于 2010-7-6 00:45:51

有点眼晕啊

hayashi · 发表于 2010-7-28 23:26:28

有点悲惨的故事看起来是后面的都是英文不想看了。。。

hayashi · 发表于 2010-7-28 23:30:06

话说英文这么好干什么互惠生呢不如去读书啊

kristybright · 发表于 2010-7-31 01:09:32

各有各的说法，互惠生说是中介的错，中介说互惠生本身的问题……
谁是谁非看来只有他们自己心里最清楚了……
但感觉事情的发生应该是彼此都有错吧，一个巴掌拍不响……
不管怎样，去当互惠生的，记清楚自己的职责，把自己的工作做好，我想就不会有那么多的是非了……

帐号		自动登录	找回密码
密码			立即注册

《互惠生指导手册》下载（新手）	申请互惠生项目流程（新手贴）	申请第三方担保与优惠（中介无忧）
互惠生项目中国宣传大使招募（免费参加项目）	互惠生项目咨询和互惠经验分享会（每月一场）	格林卫志愿者与文化体验项目

A Chinese Au pair complained about Expert Au pair Agency

站长推荐 /1