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Totally outclass the competition re: Transition policies

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发表于 2010-12-4 16:49:57 | 显示全部楼层 |阅读模式
互惠生-aupair
Let's discuss how to IMPROVE the transition process (and not just complain.) , f/ W3 n+ u. d* ?" Y
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Transitions are an area where Cultural Care Au Pair could REALLY set themselves above all the other competitors, if they would do it right. Not only are transitioning au pairs worthy of simple respect, but also they have great potential -- recall that the 2008 au pair of the year was first in transition!
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% ~3 u; f8 k& m' y" ^) {$ kMy family has never been in transition, but 2 au pairs stayed with me after the 2-week transition period (before the policy changed to disallow this, which I think is a mistake.) I just don't see how 2 weeks are long enough for a transition. 6 i3 J4 M5 q# G& b
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As a mother AND as a VERY satisfied Host Mother I get upset when/if it seems that an au pair is having problems and/or not being treated well. Not to mention that this is disruptive to MY Au Pair (and thus my family) and the other APs. Therefore, Cultural Care Au Pair must understand that a poorly managed transition affects EVERY PERSON in the ccAP community, not just the people in transition. $ u/ Y2 j; J: h

, [) T" G8 o0 ]7 r' pCultural Care Au Pair should improve its transition policies and document these great detail. Some ideas:
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9 |" F1 k- h2 O. L# ^- b1) guarantee 24-hour phone call return during transition for AP and host family " ^  o' {: A) d+ F+ [8 ~- O  h
2) priority matching services for AP and host family (need ideas here. For example, let APs / Host Families look at multiple matches at one time.) . i+ j/ F/ S8 c" Y( P
3) have the same CCAP staff run the matching for the host family and the AP -- to improve coordination $ u, P( j- }1 |% m1 F$ d9 ?
4) provide a "satisfaction" / exit interview for each transitioning Host Family and AP and publicize summary results.
- u' ^0 q  d: Q; f5 s: K5 ^5) PUBLICIZE STATISTICS: Replace fear, uncertainy and dread with sunshine: % of au pairs who go in to transition, % of au pairs qualified for replacement who were placed with 2 weeks. + g3 S/ m5 [8 J0 \
6) Clearly document when is the return ticket home free, and when is it not 2 M& c( b- N9 C" [9 m
7) Figure out some way to remove the terrible "2 week" deadline, it puts tremendous pressure on the AP community. I would like to see it permitted for another Host Family in the area or LCC to volunteer to extend "the deadline" by 2 weeks.
" d! F  `; `: K3 `1 X7 M  t9 t8) Document special case processing which should occur if an AP has to go into transition during the holidays (Thanksgiving, Christmas, New Year's) ( e. y& Y  u/ P2 |8 Y( {/ y- J) K/ x3 \

6 C0 ^) {0 p' r6 s) N--- Kathy / P+ M8 b& g- Y! {' w
以上为转帖,请说出你的想法。
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